Problem Analysis and Decision Making

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01.0 Problem basics

01.0 Problem basics

As the title suggests, this diagram introduces the basic concepts involved with problem solving.

This comprises:

1: problem definition – simplicity is key for success

2: types of problem – understanding enables clarity

3: the problem solving process – what’s involved

4: a ‘quick and dirty’ approach (triage). This helps address issues requiring immediate action

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01.1 – Analysis, Decisions and People

01.1 – Analysis, Decisions and People

 

Provides three elements that allow:

1 – confirmation as to whether it is a problem

2 – what’s involved in taking decisions

3 – the people issues to be considered in problem analysis

– this all working within a continuous improvement framework.

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01.2 Problem Definition

01.2 Problem Definition

Problem definition is key to effective problem solving. Without this you can end up addressing the ‘wrong’ problem (sometimes done deliberately when ‘politically’ expedient).

This diagram identifies the six key elements that need to be addressed to gain a full understanding of a problem.

It also emphasises the importance of leadership.

As the title suggests, this diagram introduces the basic concepts involved with problem solving.

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01.3 Problem Identification

01.3 Problem Identification

A practical sledgehammer simple approach to understanding problem(s).

Provides a problem identification process.

For flexibility, three problem definition analogies are provided: (Iceberg /
Jigsaw / Onion)

 

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01.3.1 Problem Identification

01.3.1 Problem Identification

Comprises two main elements: recognising the problem and second, specifying the problem.

The first describes how problems can be recognised and provides some suggested parameters, (including business ratios).

The second element provides a sledgehammer simple list to help you specify a problem more effectively.

 

 

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01.4 Group Problem Solving

01.4  Group Problem Solving

Really effective problem solving requires groups with varying expertise / disciplines to work together.

This diagram not only gives you a process to follow, it provides a method that maximises outputs from a group.

Additionally, it suggests words that take out the ’emotional’ elements that can sometimes plague effective group problem solving.

 

 

 

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